Frequently asked questions

Please call us as soon as possible. We will report the theft. Since you have theft insurance, the damage is limited. Check our price list for the current deductible.

In case of theft, a deductible applies. Check our price list for the current deductible.

No, you don’t need to pay a deposit for our bikes.

Bikes are rented on a daily basis. This means that if you pick up the bike on Monday, it must be returned before 9:00 AM on Tuesday.

If you encounter any problems along the way, just give us a call and we’ll look for a solution together. We might contact a nearby bike shop to assist, or we may come to you ourselves — whichever is the better option. Please note that we currently don’t offer assistance outside opening hours.

Yes, we are open on all holidays in principle, except Christmas and New Year’s Day.

The e-bike has a reach of 80km. The e-cargobike and e-tandem between 50 and 70km. This very well depends on the amount of peddling by the driver and the support level. A little wind in the back will also help!

The routes we made go through Leiden, to Katwijk (beach), through the Bulb region (Keukenhof), through Meijendel (The Hague) and along the Kaag.

Our routes use the Dutch junction point network. This is a connected grid of cycling routes using numbers to indicate where to go. If you are going to junciton 5 you follow the green and white signs saying 5 until you reach it. When you get there you go to 11 for example. You continue this until you have finished the whole route.

Using the Fietsnetwerk app you can easily follow the route on your phone and see where you are on the map.